Shipping & Returns

3-Day Shipping Canada/U.S

We ship via UPS and several other premium carriers to provide expedited service. When you order by 6 p.m. on a business day, most orders will ship the same day and you will receive it in 3 business days. We do not yet offer guaranteed overnight shipping, although many areas of the country do receive their orders the next day. 

 

Note: You must order by 6 p.m. in the time zone of your order's destination for 3-day shipping to apply.

 The following orders may result in delayed shipping:

 

  • Incorrect shipping address
  • Shipping address does not match billing address
  • Payment delay or issue
  • Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)

UPS failure to deliver (e.g. severe weather conditions)

 

Tracking Your Order

 

When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Order Status" button when you log in to your account.

 

Finding Your Box

 

If the tracking information shows the order has been delivered, be sure to check everywhere — occasionally, carriers leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.

 

If You're Not Home

 

It's up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned “undeliverable,” you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.

 

Products Arriving Together

 

Most of your products will be shipped together in one box and will arrive at the same time. However, if the order is large and shipped in more than one box, your packages may arrive separately — although this is rare. If you log in to your account and see more than one tracking number listed for your order, expect to receive separate packages. On the UPS website, you can also see the estimated delivery date for each package. Note that gift certificates are shipped separately.

 

Shipping Outside the Canada and U.S.

 

When shipping Outside the Canada and U.S, please keep in mind the following:

Shipping rates vary based on order size and weight and are calculated at checkout.

 

  • Delivery time will take longer; estimated dates will be provided at checkout.
  • Delivery to APO and FPO addresses may take an additional 7 to 14 days.
  • Due to USPS regulations, items deemed hazardous cannot be shipped to these locations. Products will be flagged at checkout. 

Return Policy

Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the sale date and issue a full refund. 

All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. Unfortunately, we cannot extend this return policy to resellers of our product. For returns from destinations outside Canada and U.S or for any other questions or concerns, please contact us at: clems@clemsbeauty.com

 

Standard Shipping Methods & Costs: USA

ClemsBeauty.com  ships via Canada Post via the US Postal Service to most addresses in the continental United States. Exclusive Beauty Boutique uses Canada Post Commercial Expedited service via the US Postal Service for USPS Post Office Boxes and APO/FPO addresses. Exclusive Beauty Boutique does not ship to US territories including Guam, Puerto Rico, American Samoa, and the US Virgin Islands.

Delivery Option

Delivery Cost

Exclusive Beauty Boutique Processing Time

Estimated Carrier Delivery Time

Total Delivery Time

Canada Post/USPS

$13.00

1-2 Business Days

Eastern States:
1-3 business days 

Western States:
4-6 business days

2-10 Business Days

 

PO Boxes

$15.95

1-2 business days

5-9 business days

6-11 business days

 

Fedex Hawaii/Alaska

$35.00

1-2 business days

2 business days

6-11 business days

 

APO/FPO

$35.00

1-2 business days

No delivery estimate

No delivery estimate

 


 

 Standard Shipping Methods & Costs: Canada

ClemsBeauty.com ships via Canada Post (unless otherwise specified) from its warehouse in Calgary, Alberta to all addresses in Canada. There are no customs fees or duty applied to your orders. We always choose the shipping method that will best accommodate a customer’s needs. Please email us at clems@clemsbeauty.com with any specific instructions on your order and we will do our best to accommodate you.

Delivery Option

Delivery Cost

Exclusive Beauty Boutique Processing Time

Estimated Carrier Delivery Time

Total Delivery Time

Canada Post

$8.90

1-2 Business Days

Eastern Provinces:
4-6 business days 

Western Provinces:
1-3 business days 

Northern Territories:
6-8 business days

2-10 Business Days

 

PO Boxes

$12.90

1-2 business days

Eastern Provinces:
1-3 business days 

Western Provinces:
4-6 business days 

Northern Territories:
6-8 business days

2-10 business days

Yukon/NWT/
Nunavut

$16.90

1-2 business days

6-8 business days

7-10 business days

 

Canada Post Expedited

$34.95

1 business day

1-2 business days

2-3 business days

 

No On-time Guarantee

 

 We ship via UPS and several other premium carriers to provide expedited service. When you order by 6 p.m. on a business day, most orders will ship the same day and you will receive it in 3 business days. We do not yet offer guaranteed overnight shipping, although many areas of the country do receive their orders the next day. 

 

 

Note1: You must order by 6 p.m. in the time zone of your order's destination for 3-day shipping to apply.

Note2: There is no 3-day shipping guaranty on the Free Shipping

Note3: We must received the money in our bank account before international goods are shipped. The process could take 7 to 10 business days depending on the merchant used.