Shipping & Returns

3-Day Shipping Canada/U.S

We ship via UPS and several other premium carriers to provide expedited service. When you order by 6 p.m. on a business day, most orders will ship the same day and you will receive it in 3 business days. We do not yet offer guaranteed overnight shipping, although many areas of the country do receive their orders the next day. 

 

Note: You must order by 6 p.m. in the time zone of your order's destination for 3-day shipping to apply.

 The following orders may result in delayed shipping:

 

• Incorrect shipping address
• Shipping address does not match billing address
• Payment delay or issue
• Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)

UPS failure to deliver (e.g. severe weather conditions)

 

Tracking Your Order

 

When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Order Status" button when you log in to your account.

 

Finding Your Box

 

If the tracking information shows the order has been delivered, be sure to check everywhere — occasionally, carriers leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.

 

If You're Not Home

 

It's up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned “undeliverable,” you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.

 

Products Arriving Together

 

Most of your products will be shipped together in one box and will arrive at the same time. However, if the order is large and shipped in more than one box, your packages may arrive separately — although this is rare. If you log in to your account and see more than one tracking number listed for your order, expect to receive separate packages. On the UPS website, you can also see the estimated delivery date for each package. Note that gift certificates are shipped separately.

 

Shipping Outside the Canada and U.S.

 

When shipping Outside the Canada and U.S, please keep in mind the following:

Shipping rates vary based on order size and weight and are calculated at checkout.

 

• Delivery time will take longer; estimated dates will be provided at checkout.
• Delivery to APO and FPO addresses may take an additional 7 to 14 days.
• Due to USPS regulations, items deemed hazardous cannot be shipped to these locations. Products will be flagged at checkout.